My new video doesn't show on the screen

Check why a new video isn’t playing on a screen, one cause at a time.

You need

• The name of the video and the name of the screen.

Steps

1. Check that the video reaches the screen. Either a playlist on the screen or its group holds it, or a spot picks it by its tags. See Put a new video on screens in Tallinn from Monday or Show a playlist on a group of screens from a date.

2. Check that enough time has passed. Changes reach screens at Strealer’s next playout update. See How content reaches a screen.

3. Check that the screen is online. See See which screens are online.

4. Look at the screen’s playout to see if the video is on the list. See Check what a screen is playing now.

What can go wrong

What you see	Why	What to do
The video has dates under When	The media’s dates are outside today.	Open the media and check its dates.
The video is not in the screen’s playout	No playlist on the screen or its group holds it, and no spot picks it by its tags.	Set it to the screen or check the spot’s tags.
The screen shows No connection	The screen isn’t reaching Strealer.	See which screens are online, then email support@strealer.io.

What next

• Check what a screen is playing now
• Show a playlist on a group of screens from a date
• Put a new video on screens in Tallinn from Monday